Privacy Policy
Last updated: March 2024
1. Introduction
EcoSave UK ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at ride-essentialkey.com or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Property information (address, property type, energy usage)
- Service preferences and requirements
- Communication preferences
- Payment information (processed securely by third-party providers)
2.2 Technical Information
We automatically collect certain technical information, including:
- IP address and browser type
- Operating system and device information
- Website usage data and navigation patterns
- Cookies and similar tracking technologies
- Referral sources and search terms
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing energy assessment and consultation services
- Processing service requests and installations
- Communicating about our services and your projects
- Sending relevant energy-saving tips and information
- Improving our website and services
- Complying with legal obligations
- Marketing our services (with your consent)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Legitimate Interests: For providing services and improving our website
- Consent: For marketing communications and optional services
- Contract: To fulfill our service agreements with you
- Legal Obligation: To comply with regulatory requirements
5. Sharing Your Information
We may share your information with:
- Service Partners: MCS-certified installers and contractors
- Professional Advisors: Lawyers, accountants, and consultants
- Regulatory Bodies: For compliance and certification purposes
- Third-party Processors: For payment processing and technical services
- Marketing Partners: Only with explicit consent
We never sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organisational measures to protect your data:
- SSL encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required
Typically, we retain customer data for 7 years after the last interaction, unless legally required to retain it longer.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent for consent-based processing
9. Cookies Policy
Our website uses cookies to enhance your experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage
- Marketing Cookies: For targeted advertising (with consent)
You can control cookie preferences through our cookie banner or browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
11. International Transfers
We primarily process data within the UK and EU. If we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions from the ICO
- Standard contractual clauses
- Certification schemes
12. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified through:
- Email notification to registered users
- Prominent notice on our website
- Updated "last modified" date
14. Contact Information
For any privacy-related questions or to exercise your rights, contact us:
15. Regulatory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):